Last updated: 2026-10-20
1. Data controller
The data controller is UAB Etonas, company code 304861771, VAT number LT100011729319, registered address Verslo g. 30-3, LT-52103 Kaunas, Lithuania, email info@etonas.lt, phone +370 637 77636. For any data protection questions, contact info@etonas.lt.
2. What data we process
- Contact data of customers and their staff – name, company, email, phone, address, when you send an enquiry, create an account or sign an agreement.
- Shipment data – sender and recipient name, address, phone, email, shipment contents, value and tracking information.
- Customs data – data needed for declarations (e.g. EORI and VAT numbers, invoice data).
- Billing data – invoices, payments, company details.
- Correspondence – the content of emails and other enquiries.
3. Purposes and legal bases
- Providing services: delivery, warehousing, customs procedures, returns – performance of a contract (Art. 6(1)(b) GDPR).
- Accounting, tax and customs requirements – legal obligation (Art. 6(1)(c) GDPR).
- Answering enquiries, preparing offers, maintaining business relationships and service security – legitimate interest (Art. 6(1)(f) GDPR).
- Marketing messages – only with your consent, which you can withdraw at any time.
- Website analytics and measuring advertising effectiveness – only with your consent in the cookie banner (Art. 6(1)(a) GDPR).
4. Who we share data with
- Couriers, postal operators and carriers – as needed to deliver the shipment.
- Customs and other public authorities – where required by law.
- Service providers who help us: IT and warehouse management systems, shipment tracking, accounting and communication providers. They process data only on our instructions.
- Google Ireland Limited (Google Tag Manager, Google Analytics) – only if you consented to analytics and marketing cookies.
- Warehouse partners in Germany, the United Kingdom and the USA – when you use 3PL services there.
5. Transfers outside the EEA
When shipments are sent or services are provided outside the European Economic Area (e.g. to the United Kingdom or the USA), data is transferred to the extent necessary to perform the contract. Transfers rely on European Commission adequacy decisions or standard contractual clauses.
6. How long we keep data
- Shipment and contract data – for the term of the agreement and as long as needed to handle claims.
- Accounting records – for the period required by law (usually 10 years).
- Enquiries that did not result in an agreement – up to 2 years.
7. Your rights
You have the right to access your data, request its correction or deletion, restrict or object to processing, data portability and to withdraw consent. Contact us at info@etonas.lt. You may also lodge a complaint with the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt) or the supervisory authority in your country.
8. Data security
We apply appropriate technical and organisational measures: access control, encrypted connections, backups and confidentiality commitments.
9. Cookies and similar technologies
We use Google Tag Manager, which loads analytics and marketing tools (e.g. Google Analytics) only with your consent. We apply Google Consent Mode: until you consent, these tools do not set cookies. The following essential settings are stored in your browser:
- etonas-lang – your chosen site language (browser local storage, kept until you clear it).
- etonas-consent – your consent choice (browser local storage).
With your consent, Google tools may set cookies (e.g. _ga, _ga_* – up to 2 years) and transfer data to Google, including to the USA (under the EU–US Data Privacy Framework). Fonts and other site files are served from our own server. Links to LinkedIn, AfterShip and the Etonas shipping system lead to third-party sites governed by their own privacy policies.
You can change or withdraw your consent at any time via “Cookie settings” in the site footer, or by clearing your browser settings.
10. Changes to this policy
We may update this policy. The current version is always published on this page.