Returns without the headache
We receive customer returns, inspect their condition and handle the full returns administration.
How we handle returns
Customer returns
Two options: returns to our warehouses abroad, or a return label created in our system.
We receive
The returned parcel is received at our warehouse.
We inspect
We assess the condition of the item.
We act
On your instructions, we repackage the item, send it back to you or dispose of it.
We report
You see the return in the system by its tracking number; if needed, we inspect it and send photos.
Returns services
Returns receiving
We receive returned parcels from your customers.
Condition check
We check whether the item can be resold.
Administration
We manage the whole returns process and its records.
Repackaging
If needed, we repackage returned items.
Unsellable items
We send unsellable items back to you or dispose of them.
Who it is for
Frequently asked questions
How will I know about a returned item?
If the return is created in our system, you see its tracking number. If needed, we inspect the item and send photos.
How much does returns handling cost?
The price depends on returns volume and required actions – we will prepare a tailored offer.
We will prepare an offer for your business
Tell us about your needs – we will tailor the offer to your business.